FAQ

Pre-made Tour Package
Do I need to confirm my tour package?

There is no need to confirm your tour package. If you still feel you would like to verify that your package was made, you can  contact our customer services team.

Is it necessary to register for booking a tour package?

No, it is not necessary. But, if you register with Our Website, it would be beneficial for you.

Can I book international tour package through Our Website?

Yes, we provide international tour packages as well.

How can I pay the booking amount for tour package?

You can pay through Debit/Credit Card or net banking.

How can I cancel my tour package booking?

You can cancel your tour package after logging to our website and go to the section cancellation.

How much refund I will get on cancelling a tour package?

It depends on the number of days before which your tour was to commence. 

How I can get the refund amount of cancellation?

You can get the refund amount at the mode though which you have paid the amount.

What are the meals and types of meals offered with tour and packages?

The meal and type of meals depend on the type of hotel that you will get. You can see the description of each day. 

What are the cancellation charges for cancelling a tour package?

The following are the cancellation charges will depend on the type of tour packages and the tour package provider. You can refer to terms and conditions and cancellation policy while booking your tour package.

How do I know that tour package, which I selected was booked?

You will receive an SMS and email on confirmation of your tour package booking.

Tailor-made Tour Package
Do I need to register to qualify for bidding on tour?

Yes, you need to register as free or paid member to qualify for bidding process.

Can I use the same email id for traveler as well as tour operator?

You can use the same email id for traveler as well as tour operator. But, we will suggest you to use separate email id for traveler and vendor to avoid any kind of confusion.

What is tour bidding?

In tour bidding, you can put the requirement according to your budget and number of days as well as the facilities that you want like the type of hotel and the other facilities. You can get the bids from the tour operators who will provide you the tour packages according to your requirement.

How tour bidding works?

You will post the requirement on our website and after that you will receive the bid for that package. You can choose the best and most suitable package among other packages. In this way, you can get the package that you wanted!

How many bids I can post?

You can post as many bids according to your requirement.

How many bids I can receive?

You can receive as many bids as you want. But, you can also limit the number of bids that you want to receive. 

Can I edit my bid?

Yes, you can edit your bid. This editing might include several details like price or other facilities. 

How I will receive the bids?

You will receive the bid on your Our Website account. You will be notified by the email as well as SMS.

What is bidding deadline?

Bidding deadline is the date after which you will not get any offer from any tour operator.

What is rating/review?

Rating/review will be based on 5 parameters i.e. hotel room, transport facility, Time, Guide and sight seeing. Total score will be based on the over all average scores based on these individuals different parameter scores which will be given by you after you have completed a tour.

How can I upgrade my account?

You can upgrade your account by clicking on the link upgrade my account after logging to our website.

Can I retract my bid?

Yes, you can retract your bid but within 24 hours of acceptance. After that you cannot retract your bid.

Car
Is it necessary to register to book a car?

No, it is not necessary. But, it would be better for you if you are a registered member as you need not put the detail again and again.

How can I book car using Our Website?

Just go car section and put your requirement and search. Select the appropriate car that you want to book and then pay the advance booking amount and then you are done.

How will I get confirmation for booking car?

You will get an email as well as SMS which you used while booking after your payment is received and booking is confirmed.

How are cars classified into various types?

The car category is divided according to the size and price. We have made the classification as Economy, Executive, SUV, Mini Bus/Bus, High- end Luxury Cars.

Can I choose the model of the vehicle?

The vehicles are price, controlled and booked according to the category of the vehicle and not by the make or model of the vehicle. 

How will I get my money back after a cancellation?

After the cancellation, the remaining amount will be transferred to your account in 2-7 days depending upon the processing of the bank. It will reflect in your account after that period.

I still havenít got my refund. Please help!

You can call on our customer support number for this.

Bus
What are the advantages of booking bus with Our Website?

·         You can choose your seat

·         You can book your bus tickets online

·          You can choose from over multiple bus operators

·          You can choose from buses based on boarding points, timing and bus type 

Does booking online would cost me more on booking bus tickets?

Not at all, we provide the bus ticket at the same rate of bus operator. You will get the bus tickets at same price as thatof bus operator.

Is it necessary to take out the printout of the tickets?

Yes, it is necessary to take out the printout of the tickets. It will serve as the record and proof that you have booked the tickets. 

I have placed a booking request. How much time it will take to confirm?

Once your payment is confirmed, your booking will be complete and after that you can take the printout of the ticket.

Does the owner of the credit/debit card with which the ticket is booked needs to be one of the passengers?

Not at all, you can use the debit/credit card of your relatives or friends also.

Can I book a return trip bus ticket?

No, you have to book two separate tickets for this purpose. You can book only for one way in a single ticket. Presently, we are not providing 

Can I search for routes and operators without registering?

Yes, you can search for routes and operators without any Sign-up

Do I need to register to book online ticket?

No, you don't need any sign-up for booking online ticket. But, it would be better to sign-up as you don't need to enter your details again and again.

I have lost my ticket printout. How can I retrieve my booking?

When you book a ticket you will get a mail of e-ticket with ticket details you can take a print out or you can enter the ticket number and mobile number in Our Website and get the printout.

How to postpone/propone journey?

Yes, you can change your travel date and time with little charge of amount. The cancellation charges will apply according to the number of days before the day of departure you are cancelling the tickets.

How can I find the most convenient pick up point for the trip?

Click on the drop down menu of the Pickup listings on the search results page and you can access Our Website unique interactive map. It shows you all the possible Pickup points in your city with detailed street maps for your convenience.

How to change name of passenger?

This can be done on line by canceling the original ticket and booking a new ticket.

Flight
How do I know my reservation was booked?

You will receive an SMS on your registered mobile number and email on confirmation of your booking with Our Website. 

Do I need to confirm my flight reservation?

There is no need to confirm your reservation. If you need any information, you can login to My Bookings or call our customer service team at the call center number.

Do I need to re-confirm my flight before departure?

You do not require confirming reservations for domestic flights. 

How do I confirm my seat assignments?

This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter. 

Is there a cancellation policy for flights booked on Our Website?

It depends and the cancellation charges depend on the airline, class of booking, sector and time of cancellation. You can check the fare rules while booking the ticket through Our Website.

How do I cancel a flight reservation?

Flight bookings made on Our Website can be cancelled online by logging to our website.

Can I amend a flight reservation?

You can call our customer support centre.

What is an e-ticket?

An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight. 

How will I get my e-ticket details?

Your e-ticket details will be sent to the email address you have provided during the booking process.  
If at any time, you need to reprint your e-ticket, just login to My Bookings, select the flight and click the Print button. 

How will I get my boarding pass for an e-ticket?

You will need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter. 

Is it necessary to show my e-ticket confirmation email at the airport check-in counter of the airline?

It is not mandatory to show your e-ticket confirmation email. In case you are not carrying the e-ticket confirmation email, you will need to show a photographic proof of identity (passport, driver’s license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-ticket confirmation email and your e-ticket number. 

What if my paper tickets are lost or stolen?

If your paper airline tickets are lost or stolen, please email us. We will help you in processing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at “today’s” fare i.e. current fares. Our travel specialist will facilitate the sale of these tickets. If your original tickets are not used after a designated period of time, usually 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, after deducting the application fee. This fee varies by airline. Please note that these policies and fees are subject to change at any time. Our travel specialist will be able to provide the most recent information for your airline. Each airline has its own rules and policies for issuing replacement tickets.  Our Website is bound by these rules and policies and must adhere to them.

How will I get my money back after a cancellation?

After the cancellation, the remaining amount will be transferred to your account in 2-7 days depending upon the processing of the bank. It will reflect in your account after that period.

The flight I booked was cancelled by the airline. How do I get my money back?

You will get the money through the same medium; you used to book the tickets to our website.

I still havenít got my refund. Please help!

You can call on our customer support number for this.

Payment and Refund
What payment options does Our Website have?

Currently we accept credit/ debit card, net banking of all major banks.

Which banks are supported by Our Website?

Currently, we support all major national as well as private banks of India. 

Will my credit card be charged when I took my reservation?

No, no extra charge will be deducted. Only the cost of booking the room will be deducted from your credit card.

Is my credit card information safe on your site?

All the information entered by you during the transaction over Our Website is sent using Secure Socket Layer (SSL) session and it is encrypted to protect you against the unintentional information disclosed to third parties. You are redirected to the page which is secured though a secured channel.

Whatís the Card Verification Number (CVV) on my credit card?

This is a security code issued by the credit card companies to reduce the risk of the Internet fraud. These numbers can only be found on the backside. This number is required at the time of transaction to verify that the possession of car is with the cardholder.

Where is the Card Verification Number (CVV) located on my credit card?

It is the three digit code after the last four digits of the credit card number on the back side of the card within the signature field in Visa/Master Card. It is four- digit number on the front of the card on the right hand side to the card in American Express.

Under what name will my transaction appear on my credit card statement?

The transaction name appearing on your credit card statement will be- Our Website

Can I use net banking for the payment?

Yes, you can use the net banking facility to pay for your booking on Our Website.

General
How can I register with Our Website?

You can register with Our Website by visiting our website and putting all the details, like email id, phone number, name.

Why should I register with Our Website?

You should register with Our Website so that you can access unlimited services provided by us. This will help us to serve you better and you can get attractive offers and services provided by us.

I am unable to login as I forgot my username/password. How can I login?

You can go to forget my password tab, enter the email Id and the email Id and the password will be sent to you on this email id.

How to change password?

You can change your password after logging in our website and then clicking on the link change password.

Can I book tickets through Our Website if I am a resident of outside India?

Yes, you can easily book tickets although you are a resident of outside India.

What are the payment options available at Our Website?

The payment options available are Credit Card, Debit Card, Net Banking though all major banks of india.

What is CVV or Card Verification Number and how can I find it?

It is a 3 digit number besides the signature panel of your Credit Card.

How do I know that my credit/ debit card information is safe on your website?

We do not store your payment information. The information put by you on our website is very secure and protected by several layer of protection using encryption.

Can I use my net banking facility for booking?

Yes, you can use net banking facility for booking to our website. We provide facility to use net banking facility for all major banks.

Hotel at static price
What if I donít get a confirmation at the time of booking?

You can call our customer support in case you do not get confirmation due to some technical reasons.

I didnít get email confirmation. What do I do?

You will also get an SMS on your registered mobile number. For further assistance you can call to our customer support centre.

How long will it take for the hotel to get my booking information?

You will get an automated email and SMS which will confirm your booking as soon as your payment is over.

If I cancel a hotel reservation how the amount will be refunded?

It depends on how many day before the day of check-in you cancel the ticket. It also depends on the type of hotel you booked.

Can more than two adults stay in one room?

That depends on the size of room on how much adult can be accommodated.

Our children will be traveling with us Ė do they stay for free?

No, you have to provide the detail of the children travelling with you. It might need extra arrangement

Do I need to confirm my booking?

There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our customer services team.

How do I amend a hotel reservation?

Our Website doesn’t support modifications to hotel bookings. You’ll have to cancel your existing booking and make a new one.

What is star rating?

Star rating is used to categorize hotel based on the level and quality of service, foods and other amenities.

How do I know my hotel room was booked?

You will receive an SMS and email on confirmation of your hotel booking.

What is my hotelís checkĖin time?

Your hotel’s check-in time will be printed on your ticket. It might vary from hotel to hotel. You can check the check-in time of the hotel before booking. Your check-in time will also be mentioned along with your ticket after booking any hotel.

Will the hotel hold my room if Iím arriving late?

Yes, but you should inform the hotel about this. So, that hotel can be sure of your arrival.

How will I get my money back after cancelling a hotel booking?

You can get the money back to the same account which you used for making payment.

How long does it take to process this refund?

It takes approximate 7 days for refund process.

How do I check the status of my refund once I have cancelled my booking?

You can check the status of refund through the tab “My Cancellations”.

What if Iím going to arrive early?

You need to inform to the hotel in advance so that they can make arrangement for your stay if you arrive early.

How do I get a receipt or invoice for my hotel booking?

We will provide a ticket, but you can get invoice from hotel itself.We will provide a ticket, but you can get invoice from hotel itself.

Is there a cancellation policy for Hotels booked on Our Website?

If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel’s cancellation policy. Taxes as applicable will be charged.

How do I cancel a hotel reservation?

You can cancel a hotel reservation by logging to our website and clicking on cancel tab and cancel your booking. 

Hotel at Dynamic Price
How hotel bidding works?

You will submit your check-in and check-out date & time( 10AM/12 June to 04PM/14 June) for your destination city (say Varanasi) at approx budget(suppose 2500) for 54 hours >> these info’s goes to all Varanasi qualified Hotel managers thru email/SMS >> if they have interest to serve you they submit their approx price (which will be approximate to the travelers max budget(1250 per day) with some optional free add-ons with a validity deadline for booking thru SMS or thru website>> you will receive all qualified Varanasi hotel’s quotes with other details who are interested to offer their rooms to you at 2500 INR(approx) or even lower >> traveler will study & compare all the hotels with their respective prices, ratings, amenities etc >> you can choose among the best offer – if they choose none, it can raise your non-action ratio on their profile/ratings >> if chosen, you have to book online after paying the desired price for booking >> hotel will get notified in real time >> within few hours hotel will re-confirm to you as well as traveler >> received money will be transferred to hotel >> you can take a printout and check-in at desired time.

What is hotel bidding?

Hotel bidding concept is a new concept in hotel booking. Now, you can directly negotiate with the hotels using hotel bidding. In this system, you need to post your requirement through our website to the hotels where you want to go. They will receive your requirement though email and SMS and give their offer. You can choose the best offer among these offers.

How many bids I can post?

You can post any number of bids according to your requirement.

Can I edit my bid?

Yes, you can edit your bid. It will include price as well as other things.

How I will receive the bids?

You will receive the bids on your Our Website account. You can also get the notification though email and SMS when you will receive the bid.

How I will know that my bid is accepted?

You will get an email and SMS confirming that your bid is posted with the following requirements.

What is bidding deadline?

Biddding deadline is the date, untill which the traveler will receive the bids.

What is rating/review?

Rating/review will be based on 5 parameters i.e.  Cleanliness, behaviour, prompt service, amenities and ancillary services . Total score will be based on the over all average scores based on these individuals different parameter scores. given by you when you have used the services of a particular hotel. 

Can I retract my bid?

Yes, you can retract your bid before acceptance of your bid.

What are the cancellation charges?

The cancellation charges are as follows:

Within 24 hours before check-in time- No refund

Within 48 and 72 hours of check-in time- 50% refund

More than 72 hours of check-in time- 100% refund